Disclaimer – UK ETA EXPRESS
Effective Date: 13th March 2025
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Important Disclaimer
UK ETA EXPRESS is a private agency providing assistance with UK Electronic Travel Authorization (ETA) applications. We are not affiliated with, endorsed by, or part of the UK government or any official government agency. All UK ETA applications are processed and approved solely by the UK Home Office and official immigration authorities. Our services include guiding applicants through the process, reviewing applications, and providing customer support.
If you wish to apply for a UK ETA directly through the UK Government website, you may do so at this link: https://www.gov.uk/guidance/ap
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1. OVERVIEW
By accessing or using the services provided at www.uketaexpress.com (hereinafter, the “Website”), you acknowledge that our service is a personalized digital assistance service and is not affiliated with the UK government. By submitting your application, you agree to waive any cancellation rights that may apply under traditional consumer protection laws.
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2. SERVICE COSTS AND FEES
2.1 Fees
• The total fee for each applicant is £59 (£49 Service Fee + £10 Government Application Cost).
• This fee includes verification, assistance with data entry, and administrative review of your application.
• The exact applicable fee is displayed at the time of purchase for full transparency.
2.2 What the Fee Includes
2.3 Liability Disclaimer
• We assume no liability for any direct or indirect losses caused by credit card payment rejections.
• This may occur if the cardholder exceeds their limit, or if our payment processor declines the transaction.
2.4 Direct Government Application Option
If you prefer, you can apply directly through the official UK Government website at:
➡ https://www.gov.uk/guidance/ap
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3. PROCESSING TIME
We strive to review and process UK ETA applications within 24 hours from receiving the completed submission and payment.
However, we are not responsible for delays caused by:
• UK government processing times
• Unforeseen technical issues
• Holidays or peak travel periods
Important: We strongly advise against relying on our services if you plan to travel within 48 hours, as last-minute applications carry an increased risk of delay.
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4. REFUND & COMPLAINTS PROCEDURE
4.1 How to Request a Refund or File a Complaint
• All refund requests and complaints must be submitted via email to:
support@uketaexpress.com
• Required Information:
Order/application number
Date of submission
Reason for the refund request or complaint
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5. NO WAIVER
If either party fails to enforce any provision of this Disclaimer, it does not constitute a waiver of that provision or any other term.
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6. NOTICES
6.1 Electronic Notice
• Unless otherwise required by law, all notices and communications regarding refunds and complaints must be sent to:
support@uketaexpress.com
6.2 Receipt of Notice
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7. CHARGEBACK DISPUTES
7.1 Initial Contact Before Chargeback
If you are considering initiating a chargeback dispute, we strongly encourage you to contact us first.
• We are committed to resolving disputes fairly and will work with you to find a reasonable resolution.
• Most issues can be resolved without needing to file a chargeback.
7.2 Further Actions if a Chargeback is Initiated
If a chargeback dispute proceeds, we reserve the right to provide the following evidence to the financial institution: