Privacy Policy

Effective Date: 13th March 2025

 Disclaimer: UK ETA EXPRESS is a private company that provides assistance with UK Electronic Travel Authorization (ETA) applications. We are not affiliated with, endorsed by, or part of the UK government or any official government agency. All approvals and final decisions on UK ETAs are made solely by the UK Home Office and official immigration authorities.

1. GENERAL INFORMATION

1.1 About This Privacy Policy

This Privacy Policy governs the processing of personal information (“personal data”) collected from individual users (“you” or “your”) via the UK ETA EXPRESS website, any related domain names, software, and services (collectively referred to as “the Website” or “our platform”).

1.2 Third-Party Websites

This Privacy Policy does not apply to any third-party websites, applications, or services linked to or integrated with our Website. UK ETA EXPRESS is not responsible for the privacy practices of such third parties.

1.3 Ownership and Data Controller

UK ETA EXPRESS owns and operates this Website and acts as the data controller for the personal data collected through the Website.

1.4 Services Provided

The Website provides information regarding United Kingdom Electronic Travel Authorizations (UK ETA) and facilitates online applications. Additional travel-related services, such as hotel bookings, airline tickets, or holiday packages, may also be offered.

1.5 Children’s Privacy
        •       The Website is not intended for individuals under the age of 18.
        •       UK ETA EXPRESS does not knowingly collect personal information from children under 18.
        •       Parents or guardians may use the Website to obtain ETAs for minors, but we do not directly contract with minors.

1.6 Duration of Policy

This Privacy Policy is effective as of the date stated above and remains valid until replaced or updated.

1.7 Amendments

We may modify this Privacy Policy periodically to address legal, regulatory, or operational changes. Updates will take effect on the posted date. If you provided us with your email, we may notify you of significant changes. Your continued use of the Website constitutes acceptance of any modifications.

2. WHAT DATA DO WE COLLECT?

2.1 Sources of Personal Data

We collect personal data from:
        •       You: When you submit application forms, contact us, or interact with the Website.
        •       Website Usage: Through automatic tracking methods such as cookies and analytics.
        •       Third Parties: From legally authorized providers such as payment processors.

2.2 Types of Personal Data and Purposes

We collect only necessary personal data for specific, legitimate purposes.

A. Application Forms
        •       Data Collected: Name, passport details, date of birth, travel dates, nationality, email, phone number, address.
        •       Purpose: To process UK ETA applications and provide customer support.
        •       Legal Basis: Performance of contract (processing ETA applications) and legitimate interests (business operations).
        •       Retention: Data is stored until the application is processed unless a longer retention period is required by law.

B. Orders and Payments
        •       Data Collected: Name, billing address, payment details, transaction information.
        •       Purpose: To process orders and maintain accounting records.
        •       Legal Basis: Performance of contract and legitimate interests (financial management).
        •       Retention: Payment records are retained for tax/legal purposes (e.g., up to 10 years).

C. Enquiries & Support
        •       Data Collected: Name, email, phone number, message details.
        •       Purpose: To respond to inquiries and provide customer service.
        •       Legal Basis: Legitimate interests (customer support).
        •       Retention: Stored until the inquiry is resolved.

D. Cookies and Tracking
        •       Data Collected: IP address, device data, browser type, session duration, user behavior.
        •       Purpose: To improve security, analyze traffic, and enhance user experience.
        •       Legal Basis: Legitimate interests and/or consent.
        •       Retention: Based on necessity or until consent is withdrawn.

2.3 Sensitive Data

We do not collect sensitive personal data such as health information or political opinions. If you voluntarily provide such data, we will handle it per applicable laws.

2.4 Newsletters & Marketing
        •       Purpose: To inform you about promotions and updates.
        •       Legal Basis: Consent (you must opt-in).
        •       Opt-Out: You can unsubscribe anytime via the “unsubscribe” link or by contacting us.

2.5 Transactional Notices

We send order confirmations, invoices, or service-related messages when necessary. These do not require separate consent.

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3. HOW LONG DO WE STORE YOUR DATA?
        •       We only store personal data as long as needed to fulfill the stated purposes.
        •       Legal records (e.g., tax documents) may be stored for required retention periods (up to 10 years).

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4. HOW DO WE DISCLOSE YOUR DATA?

4.1 Service Providers (Data Processors)

We share data only with trusted third parties that help us operate the Website:
        •       Hosting providers
        •       Payment processors
        •       Analytics and marketing services

4.2 Governmental Authorities
        •       We may disclose data to UK authorities responsible for issuing ETAs.
        •       If required by law, we will cooperate with law enforcement and regulatory bodies.

4.3 International Data Transfers

If personal data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place.

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5. HOW DO WE PROTECT YOUR DATA?

5.1 Security Measures

We implement encryption, authentication controls, and secure storage to protect your data from unauthorized access or breaches.

5.2 No Absolute Guarantee

While we take strong security measures, no online service is 100% secure. If a breach occurs, we will take appropriate action as required by law.

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6. HOW CAN YOU MANAGE YOUR PERSONAL DATA?

6.1 Your Rights

• Depending on applicable laws, you may have rights to:
• Access your personal data