Effective Date: 29th May 2025
1. GENERAL INFORMATION
1.1 About This Policy
This Privacy Policy explains how Travesia Express Portal (“we”, “us”) collects, uses, and safeguards personal information (“personal data”) through the website www.uketaexpress.com and any related tools or services (the “Website”).
1.2 Third-Party Links
This policy does not apply to websites or services not operated by us. We are not responsible for third-party privacy practices.
1.3 Data Controller
Travesia Express Portal is the data controller for all personal data collected via the Website.
1.4 Service Scope
We offer optional assistance with the UK ETA application process and may also offer general travel support services. We do not guarantee approvals or influence government decisions.
1.5 Children’s Data
The Website is not intended for users under 18 years of age.
We do not knowingly collect data from minors.
Parents or legal guardians may apply on behalf of minors.
1.6 Duration & Changes
This policy is valid from the date listed and may be updated. We will post changes clearly and notify users if required. Continued use after updates implies acceptance.
2. DATA WE COLLECT
2.1 Sources
We collect data:
Directly from you via forms and communication
Automatically via cookies and analytics tools
From authorized third parties (e.g., payment processors)
2.2 Types & Purpose of Data
A. Application Forms
Data: Name, passport details, DOB, nationality, travel info, email, etc.
Purpose: Submit UK ETA applications
Legal Basis: Contract performance & legitimate interest
Retention: Until application is processed or as legally required
B. Payments
Data: Name, billing info, payment method, transaction ID
Purpose: Order processing & legal compliance
Retention: Up to 10 years for tax/accounting
C. Customer Support
Data: Name, email, phone, inquiry content
Purpose: Responding to questions
Retention: Until resolved
D. Cookies & Tracking
Data: IP, browser, device, session, behavior
Purpose: Security, analytics, site improvement
Legal Basis: Consent and/or legitimate interest
Retention: Based on session or user preference
E. Email Marketing
Purpose: Send optional updates/promotions
Legal Basis: Consent
Opt-out: Available at any time via email or unsubscribe link
F. Transactional Messages
We send confirmations, invoices, and service-related notices without requiring additional consent.
3. DATA RETENTION
We store data only as long as needed for the specified purpose.
Legal and tax records may be retained for up to 10 years as required by law.
4. DATA SHARING
4.1 Trusted Third Parties
We may share your data with:
Hosting and cloud providers
Payment processors
Analytics and technical tools
4.2 Government Authorities
We may share your data with UK authorities for the ETA process, or when legally required to comply with investigations or regulations.
4.3 International Transfers
If your data is transferred outside your country, we implement appropriate legal safeguards (e.g., EU Standard Contractual Clauses or equivalent).
5. DATA SECURITY
We use encryption, secure servers, firewalls, and access controls to protect your data.
While we follow best practices, no system is 100% secure. If a data breach occurs, we’ll notify affected users as legally required.
6. YOUR RIGHTS
6.1 You May Have the Right To:
Access your personal data
Request correction or deletion
Restrict or object to data use
Withdraw consent for marketing
File a complaint with a data protection authority
6.2 Contact for Requests
To exercise your rights, email us at: support@uketaexpress.com
7. CONTACT INFORMATION
For any questions regarding this Privacy Policy, please contact:
📧 Email: support@uketaexpress.com
🌐 Website: www.uketaexpress.com