Terms and Conditions

Effective Date: 29th May 2025


1. INTRODUCTION

By accessing www.uketaexpress.com (the “Website”), you agree to these Terms and Conditions. If you do not accept them, please discontinue use of the Website and services.


2. SCOPE OF SERVICES

2.1 Nature of Services
We offer optional assistance services to travelers applying for the UK Electronic Travel Authorisation (ETA). We also provide general travel support content.

2.2 Delivery Format
All services are digital. You will not receive any physical documents or packages.


3. APPLICATION PROCESS

3.1 Submission
Each ETA application requires full and accurate information. Separate payment and submission is required for each traveler.

3.2 Authorization
You authorize us to act as your agent in preparing and submitting your UK ETA application, including handling personal data in accordance with our Privacy Policy.

3.3 Eligibility
You must be over 18, legally able to contract, and not use automated software (bots).


4. GOVERNMENT RELATIONSHIP

We do not have any official status with the UK government. We do not guarantee that any ETA application will be approved by UK Visas & Immigration (UKVI). Our service includes form-checking, data verification, and assistance with the submission process. The official ETA decision is made by UKVI; we cannot influence their decision or processing time.


5. FEES & PAYMENT

5.1 Total Fee
The full charge per application is £89, which includes:

  • £16 UK government ETA fee gov.uk
  • £73 service & processing fee (Travesia Express Portal, private agency service. License № 1488759)

5.2 Payment Terms
All payments must be made online using a secure, approved method. A confirmation will be sent via email.

5.3 Cancellations or Refunds
We refund our service fee only if you cancel your application before a decision has been made. Once we submit the application to UKVI, the government fee (£16) can be refunded only if you cancel your application before a decision has been made by UK Government.

This mirrors UK government policy, You’ll get a full refund of the immigration health surcharge if you cancel your application before a decision has been made. https://www.gov.uk/cancel-visa/get-refund.


6. THIRD-PARTY SERVICES

We are not responsible for any services (e.g. hotel bookings or flights) offered or provided by third parties linked on our Website.


7. INTELLECTUAL PROPERTY

All content, including text, images, logos, and design, belongs to Travesia Express Portal and cannot be reused without permission.


8. PROHIBITED USES

You may not:

  • Violate laws

  • Submit fraudulent data

  • Disrupt our service

  • Spread malware or spam


9. DISCLAIMER OF WARRANTIES

Our services are provided “as is.” We do not guarantee that any ETA application will be approved by UK Visas & Immigration (UKVI). Our service includes form-checking, data verification, and assistance with the submission process. The official ETA decision is made by UKVI; we cannot influence their decision or processing time.


10. LIMITATION OF LIABILITY

To the fullest extent allowed by law, Travesia Express Portal is not liable for:

  • Delays or rejections by UK government

  • Data loss or service interruption

  • Indirect or consequential damages


11. Refunds & Cancellations

We refund our service fee only if you cancel your application before a decision has been made. Once we submit the application to UKVI, the government fee (£16) can be refunded only if you cancel your application before a decision has been made by UK Government.

This mirrors UK government policy, You’ll get a full refund of the immigration health surcharge if you cancel your application before a decision has been made. https://www.gov.uk/cancel-visa/get-refund.


12. TERMINATION

We reserve the right to suspend or terminate your access if we suspect abuse, fraud, or violations of our Terms.


13. GOVERNING LAW

These Terms are governed by the laws of the United Arab Emirates. Disputes will be resolved via arbitration or mediation as permitted by law.


14. GENERAL TERMS

  • This agreement is the full understanding between you and us.

  • We may update these Terms at any time.

  • You must be 18 years or older to use this Website.


15. CONTACT

📧 Email: support@uketaexpress.com
🌐 Website: www.uketaexpress.com